customer relationship management
“We were unhappy with our CRM partner because
our applications were unstable and our network syncing mechanism was constantly
broken. Our vendor said the problem was that we needed a new $20,000 server. We
decided to get second opinions. We called in several groups and after extensive
interviews we picked the Maple Group to help us solve our CRM stability issues.
Not only did we not have to purchase a new server, the Maple Group saved us
thousands of dollars on telecommunications and hardware upgrades. And GoldMine
runs better than ever and so does our network!” Jon Meder,
CFO, Genesys Interiors
Through our relationships with first-class
manufactures such as FrontRange and Microsoft, We offer our customers a
high-level overview of the latest technology and trends in the Customer
Relationship Management industry today. Our proven methodology revolves around
clearly defining business goals, critical business metrics, ROI measurement
strategy, and other solution requirements, then matching those requirements and
goals with the appropriate mix of technology. The Maple Group helps clients
build a business case with true ROI projections for implementing an effective
CRM strategy. Once an appropriate solution has been adopted, we work with our
clients to implement, test, troubleshoot and train in accordance with
pre-defined time and budget constraints to ensure successful project delivery.
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